Springboard Consulting: For Business: Training Programs

We offer the following training programs

Gossip Stoppers: Managing negativity in the workplace
Presenting a Professional Image
Prepare, Practice, Present
Stay in the YES! Pile
Act Well Your Part - Customer Service
Personal Goal Setting for Professional Development
Strategic Planning for Leaders
Making Meetings Matter

Gossip Stoppers: Managing negativity in the workplace
Do you feel like your workplace is full of negativity and gossip? Do you find the rumor "du jour" hard to resist? Would you like your office to be more productive and less destructive? This course provides ways to eliminate gossip and negativity to create a more positive work environment.

You will learn to:

Identify the causes of negativity
Set the standards for your office
Establish a common language about gossip and negativity in your area

You will benefit by:

Learning non-threatening techniques to address gossip
Eliminating contagious negative attitudes
Improving productivity and job satisfaction

Audience:
All staff members interested in developing a more positive work environment.

Presenting a Professional Image
Sometimes your image is more influenced by how you speak rather than what you say. Fortunately, you can improve the way you present yourself and the image you project. This active, full-day course includes lectures, discussions, interactive exercises and videotaping sessions. You will receive feedback on your professional image and presentation. You are encouraged to bring your own videotape so that you may keep the video for later personal review.

You will learn to

Improve the first impression of your professional image in six different ways
Utilize vocal techniques for better communication
Use body language to refine your image

You will benefit by

Speaking confidently to others
Communicating more clearly
Increasing your credibility
Improving your professional image

Audience
All staff members interested in developing better speaking strategies and delivering more dynamic presentations by improving certain personal characteristics

Program Note: It is strongly recommended that participants come dressed in professional attire, as the instructor also includes feedback on personal appearance related to conveying a professional image.

Prepare, Practice, and Present
Do you cringe when you are asked to give a presentation? Do you wait until the last minute because you aren't sure where or how to begin? This one and a half day course provides interactive activities and exercises to help you prepare and deliver professional presentations. You will receive individualized feedback and reviews of in-class presentations. You are encouraged to bring your own videotape so that you may keep the video for later personal review.

You will learn to

Establish credibility with your audience
Organize your presentation to maximize audience attention and retention
Increase your audience's receptivity
Encourage participation
Use humor, examples, and illustrations in your presentation
Project the appropriate image
End your presentation with control
Leave a lasting impression

You will benefit by

Gaining confidence and conquering "stage fright" or anxiety
Improving your professional image and speaking style
Increasing your confidence, comfort, and control when presenting to any audience

Audience
All staff members who have attended Presenting a Professional Image and/or would like to speak more effectively in front of a group, make a presentation, or sell ideas to others.

Stay in the YES! Pile
You've made it into the YES pile and have an interview scheduled. This course will help you feel confident and prepared to successfully interview and get the job that you want. This interactive session will encourage you to prepare for the interview, communicate your accomplishments, answer difficult questions and close the interview in a professional manner. If you want to stand out from all of the other candidates, this is the course for you!

You will learn to

Prepare for the interview using an interview prep checklist
Identify the three main parts of an interview
Develop rapport with the interviewer
Respond appropriately during each part of the interview
Use the "answer plus" technique
Answer difficult questions
Close and follow-up the interview with style
Present a professional image to the interviewer

You will benefit by

Improving your communication skills
Knowing how to prepare for and pursue employment opportunities
Increasing your comfort and confidence during interviews
Presenting yourself in a polished, professional manner

Audience
Anyone who is or will soon be engaged in the job search process.

Act Well Your Part - Customer Service
Outstanding customer service has become an expectation rather than an exception. Knowing the role that you are cast in and understanding how to give the best performance possible can take your customer service from good to great.

You will learn to

Understand the audience, your customers
Cast the right people in the right roles
Improvise to create solutions customers applaud
Get a standing ovation from your customers
Keep 'em wanting more

You will benefit by

Improving your customer service skills
Enhancing your customer relationships
Increased cooperation and productivity with internal customers

Audience
Anyone who works with customers.

Personal Goal Setting for Professional Development
Goals are like maps that help us navigate the life's landscapes on a personal and professional level. Do you feel stuck? Not sure what to do to reach your goals? Not sure that you have goals? Start the New Year off on the right foot by identifying your personal and professional goals and developing a plan to achieve them. In this two-part session, you will learn how to use the tools to identify what you want out of your personal and professional life. When you complete this program, you will be able to:

Develop your personal vision, mission and values statements
Determine your top priority personal and professional goals
Design a map to get you on the road
Create and implement strategies to meet your goals
Align activities staying focused, committed, motivated to reach your potential

Strategic Planning for Leaders
If you are looking to reinforce the Vision, Mission and Values of the organization with your staff and help them to become proactive rather than reactive, this is the class for you. Strategic Planning for Leaders will give you an opportunity to explore the key concepts of strategic planning and help you develop and communicate your organizational goals.

You will:

Create a shared reality within the organization
Concisely communicate how unit initiatives directly relate to the organization's mission, vision and values
Identify goals and measurements
Use specific tools to help you develop an effective strategic plan
Develop a commitment to continuous improvement in your area

Making Meetings Matter
Our workplaces are overrun with meetings. People have meetings to prepare for meetings! If you've ever been at a meeting where no one in the room seemed to know why they are there or what the meeting is about, this class is for you.

You will:

Learn when to schedule meetings
How to communicate acceptable and unacceptable meeting practices
Identify goals and measurements
Use the agenda to ensure you reach expected outcomes
Hold attendees accountable for completing assigned items

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